Privacy Policy

Privacy Policy

Third parties – marketing and relationship management

We may from time to time supply your information to third parties for marketing or relationship management purposes. The main purposes to which your data is used is to allow third parties to provide you with information about goods and services which they think may be of interest to you and/or to maintain any existing relationship they may have with you. Such information may be provided by marketing communications or advertising which is tailored to your interests. Your data may also be used in the way described below. Be assured that any such parties will only be allowed to use your data in accordance with the Data Protection Act 1998 and other applicable law relating to privacy.

The marketing communication may be through:

  • Email marketing
  • Postal /Mailing Marketing
  • Live Telemarketing
  • SMS/MMS Mobile Message Marketing
  • Online Digital / Social Media Advertising

Those third parties who would wish to send you marketing communications or to advertise to you will fall into the following categories:

Sector Description and examples
  • Online retail
  • General stores
  • Automotive (including dealerships and accessories)
  • Property
  • Home furnishings
  • Home improvement
  • Fashion and clothing
  • FMCG and Pharmacutical
  • IT and home computing
  • Telecoms and utilities
  • Pensions
  • Loans, credit cards and mortgages
  • Investments & savings
  • Home
  • Car
  • Travel
  • Pet
  • Personal
  • Other insurances
  • Holidays
  • Hotel
  • Airlines
  • Travel booking
  • Health & Well-being
  • Call Centre
  • Fitness
  • Charities
  • Media & publishing companies
  • Leisure
  • Gaming / Gambling
  • Legal Services
  • Educational institutions
  • Government
  • Market research
Claims Management Services
  • Personal Injury Claims
  • Financial products/services Claims such as
  • Credit / bank card charges
  • Unenforceable consumer credit agreements
  • Mis-sold PPI
  • Mis-sold mortgages
  • Mis-sold investments
  • SERPS / Mis-sold pensions


Scope of Consent

If you do tick any of the boxes or verbally agree in the fair processing notice statement inviting you to give your consent, third parties may contact you by the channels which you have agreed to. If you opt in to telephone calls you are consenting to receiving live calls but not recorded calls.

By continuing you have consented to information being collected from your device by cookies or other similar technologies, for the purposes described in this Privacy Policy, including the display of targeted advertising based on the information provided.

Opting out at a later date

Once you have given your consent you can still control whether or not you continue to receive communications or see such advertisements from such third parties. Please contact us to update your preferences at:

Please note that such opt-out will only apply to communications from those third parties with whom we have a business relationship. If you opt out this way, you may still receive communications from third parties with whom we have no relationship.

Social media and online

You can configure your advertising preferences on social media such as Facebook, Twitter, Instagram or Pinterest by accessing your settings or preference options on the relevant platform.

If you no longer want to receive personalised advertising on any website you visit, you can usually opt out directly through the privacy policy of the particular website you are accessing. Please note that this will not block ads that are displayed on the websites you visit, it will simply stop you receiving advertising that has been tailored to your interests. This opt-out may rely on a cookie, so if you wipe all your cookies then that website will no longer know that you have opted out. The same applies if you use a different internet browser, or use a new computer to access the internet. You can also opt out of such advertising by visiting the IAB opt-out platform at Please note that this and other platforms allow you to opt out of interest-based advertising delivered by registered members.

Combining data

The information you give us may be combined with other information about you that is obtained from other sources. For example:

  • If you are already a customer of a third party, that third party might wish to add an e-mail address, or a telephone number we hold to the records that it holds about you, and use that information to maintain their relationship with you and/or to offer you goods and services that are similar to those you have previously purchased.
  • If you have given any third parties permission to share your information, or if you sign in through a social medium, those third parties may be able to find and use information about you so that, in order to speed up the registration process or offer you tailored advertising, you don’t have to provide the information directly to us. The information we obtain will be used in accordance with the other parts of this privacy policy.

The consent you provided for any information you have previously shared with us or any third parties will be renewed at the time you give your consent for any new information sharing unless you indicate otherwise by contacting us, by e-mailing us at

Transferring your data outside of Europe

Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated above in accordance with this policy.

Consumer World/LWS adheres to the underlying European privacy principles of the US-EU and US- Swiss Safe Harbor programs for personal information received from the EU and Switzerland.

Analysis and derivative data products

Sometimes your data will be used for analysis purposes or to build data products. In these instances, the information is aggregated and wherever possible anonymised in line with the Information Commissioner’s code of practice. Again, these products are of a marketing nature.


All third party users of your data are required to adopt and implement best practice security measures to prevent the loss of or unauthorised access to your personal information.

Your privacy rights

You have certain rights in respect of your personal data including the right to:

Access to the personal data that we hold about you. Please use the details in the “Contact Us” section below to exercise this right;

Request that we correct, block or delete personal data that we hold about you. Please use the details in the “Contact Us” section below to exercise this right.

Request that we stop using your information for direct marketing purposes. Please use the details in the “Contact Us” section below to exercise this right.

Accessing your information

If you wish to find out the information we hold about you, please send your written request with your full name and address to with the subject line: Information Request. Please also provide verification of your identity such as a copy of your passport or government photo ID. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under applicable data protection laws. We also reserve the right to charge an administration fee of upto £10 as detailed in the Data Protection Act.

Legitimate Interests

Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk management, identification and fraud prevention, debt collection and returning assets to you). This would include the data you provide to us today, at any time in the past and in the future.

Changes to privacy policy

Consumer World/LWS reserves the right to update this Privacy Policy from time to time. If you do not agree with the terms of this Privacy Policy, please do not submit any information or accept any of the offers available from Consumer World/LWS

Contact us

If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact us at:

Telephone: 0121 368 0703